EasyAccess – Welcome Users!

OVERVIEW

Welcome to EasyAccess, the new standard in ease and flexibility of remote access connectivity. You, as an authorized user, can easily connect to company resources from a remote location. Once logged in, you are presented with a list of Application ‘bookmarks’ and other SSL features specific to your particular role. These application resources allow you to perform many job functions remotely.

Easy Access webpage: https://easyaccess.trinity-health.org

EasyAccess allows you to securely access company resources through a web browser via your personal or business Internet access service. If you do not have Internet access, you may use the dial-up option. We recommend that you use a DSL or cable modem connection; dial-up can be extremely slow.

Because EasyAccess is dependent upon the web browser, it is very important that your PC, web browser and operating system meet minimum specifications and are free from Viruses, SpyWare and other maladies. As a user, you need to accept “good Internet citizen” type of responsibility for updating and securing your PC.

Easy Access is supported on the following platforms:

• Windows Vista - 32-bit and 64-bit
• Windows XP - 32-bit and 64-bit
• Windows 2000
• Windows 7 - 32-bit and 64-bit
• Internet Explorer Browser - 32-bit

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PREPARING YOUR COMPUTER FOR EASY ACCESS

We strongly recommend that you follow these initial steps before using Easy Access for the first time. If this is not the first time, you can skip to "Launching Easy Access" below.

There are two User authentication types: a FOB user and a FOBless user. A FOB User has a user name, PIN and a FOB. A FOB is a token that generates a one-time password called a token code, which is used with the PIN to sign-in. A “FOBless User” does not require a FOB or token to sign-in, but has a unique user name and password. Most Trinity Health Easy Access users are FOB Users.

FOB Users Only

A username, PIN and FOB must be obtained prior to login. A FOB is a token that generates a one-time password called a token code. The token code is used with the PIN to login The new user’s manager requests access via the system access online form. Once the request is processed and access is granted, the new user will receive a FOB and enrollment instructions from the Remote Access Team.

A new user must enroll their FOB and create a PIN before login to EasyAccess. When you enroll your Fob, you select a 4-digit numeric PIN. When prompted for authentication credentials, provide your user ID and passcode, which is a concatenation of the PIN + the fob’s current token code.

Enroll Your FOB

Go to the Safeword Enrollment Page: Enroll your SafeWord FOB OR:

1. Connect to your Internet Service Provider (ISP) and open Internet Explorer.
2. Enter http://remote.trinity-health.org/ in the address bar.
3. Click on Enroll your SafeWord token.
4. Enter all requested fields on the SafeWord FOB enrollment page.
5. Enter the serial number of the back of the FOB.
6. Create a 4-digit PIN. Remember this PIN. You will enter it in front of the token code during each login.

FOBless Users Only

Your user name and password must be obtained prior to login. The Remote Access team and RC assigns this when processing the System Access Request from your manager.

A “Fobless user” does not require a FOB or token to authenticate. There are very few user roles that have FOBless access at Trinity Health. A password is assigned by the Remote Access team. Upon initial login and periodically thereafter, the FOBless user is required to change their password to a unique value. The criteria for secure passwords are communicated in a message box after logging in to Easy Access.

Password Change

When you sign on with a FOBless account, the Portal page displays with the floating toolbar in the upper right corner.

If you hover over the flame symbol in the center, the word "Bookmarks" comes up. Click the Bookmarks icon and the Web Bookmarks window opens.

1. To change your Password, click the Preferences button in the upper right corner of the Easy Access window.
2. On the Preferences window, click the link to change the password.
3. On the General tab, complete the Change Password fields.
4. Click the Change Password button.
5. Once the Password is changed successfully, click the Bookmark link on the left to return to the Bookmark page.

Check Current Microsoft Updates

To minimize the potential for installation problems, we recommend that users (except those with corporate-managed PCs) make sure they have downloaded and installed the latest service packs, hot fixes and security updates from Microsoft, including the following:

• All operating system service packs and hot fixes – obtained from Microsoft
• All web browser (Internet Explorer) service packs and hot fixes – obtained from Microsoft

Microsoft-recommended updates can be located by opening an Internet Explorer web browser session, clicking Tools, then clicking “Windows Update”. Follow the prompts. Or, visit the website: http://www.microsoft.com/support .

Windows Operating Systems - All Versions

In Internet Explorer, go to Tools > Internet Options > Security > Custom Level. Look for the ActiveX setting that says "Automatic Prompting for ActiveX Controls." Make sure it is enabled.

When you are prompted while installing or using EasyAccess, to install a related software component, click OK, Yes or Install. Some examples of prompts you may see are:

• "Install any Active-x controls" or similar prompt from Juniper or Neoteris.
• "Allow network access"or "Unblock access" for any Juniper, Neoteris, Secure Application Manager (SAM) or similar component

Remove Spyware

Many PCs are infected with spyware, which surpasses viruses as a cause of problems on PCs. Spyware and similar programs monitor your Internet activity and gather your user information for advertising purposes. Some malicious spyware infestations can even monitor and record important information such as logins and passwords.

You can run a spyware detection and removal utility (like Ad-Aware) prior to using EasyAccess. The utility will remove any tracking files, spyware, or related cookies from your PC. You can go to www.download.com for a free download of Ad-Aware.

LAUNCH EASY ACCESS

You can get to the Easy Access webpage from your Web Browser Window: https://easyaccess.trinity-health.org

From the Portal Page

This is an example of a Portal Page that you may see. There is also a link to change your Easy Access Password if you are a FOBless user.

From Your Web Browser Window

1. Connect to your Internet Service Provider and open your web browser (Internet Explorer).
2. In the Internet Explorer address bar, type in one of the following URLs as appropriate:

    Fobless Users: http://easyaccess.trinity-health.org

    Fob Users: http://easyaccess.trinity-health.org/fob



3. If pop-up dialogs, installation or security warning messages display, click Yes or OK.
4. Sign in using your user name and password (your pin + FOB token code, if your are a FOB User).


Note to FOBless Users: Upon initial log-in, and periodically, you will be prompted to change your password by a message after logging in.


5. Accept all security dialogs that display.

Install Secure Application Manager

The final item to install before launching Easy Access for the first time is the Secure Application Manager (SAM). You will need to launch the Secure Application Manager before accessing most Trinity Health Applications.

Note for Clinical Users: SAM is automatically installed upon first launch for Clinical users. You will not need to install it.

The Secure Application Manager enables your PC to connect to the Trinity network. Without launching SAM, you will be unable to use client / server applications (Cerner, GroupWise, HEAT) or WRQ Web-Reflection terminal sessions.

1. From the EasyAccess Bookmark page, click the start button next to Secure Application Manager link, located on the left side of the page (first screen shot below).
2. The Secure Application Manager will install on your computer. This will only take 1-2 minutes. When installed, it may require a reboot.
3. Once rebooted, log back into EasyAccess and return to the Bookmark page.
4. Click the Secure Application Manager link. Since it is already installed, this will launch the program.
5. From now on, each time you log into EasyAccess, click the SAM link to launch the client. You will need to launch the Secure Application Manager before accessing most Applications.

A dialog box displays to notify you of the launch. Click OK. Reboot if indicated.

A "Connected" icon displays in the system tray at the bottom of your screen.

To end the Secure Application Manager session when logging off Easy Access, right-click on the icon and select End Session from the resulting menu. Or, click the new Sign Out button (open door) on the upper right of the EasyAccess screen.

NAVIGATING IN EASY ACCESS

Web Bookmarks

The screen shot below is an example of the new Easy Access Bookmark page. Click a "Web Bookmark" on the right to begin using any of the Applications.

EasyAccess Floating Toolbar

The floating toolbar, shown in the screen shot below, displays on the Bookmarks and the Portal page. You can change your FOBless password by clicking on the "flame" icon. You can reposition the toolbar, return to the Bookmarks page, or log off EasyAccess when you are done.

INSTALLING CITRIX CLIENT

After logging into Easy Access, but before accessing any Citrix web client Application, you must install the Citrix client on your PC. You must have already launched the SAM in order to install the Citrix client.

If you have worked remotely before, this may already be installed on your PC. If you are unsure if the Citrix client is installed, you can see if it is, from the Application Login page through Nexus. Citrix client will be labeled as “detected” in the center of the Application login page.

Examples of applications that need the Citrix web client include:

• CERNER / CLINICAL APPLICATIONS
• HEAT
• PEOPLESOFT

To install the Citrix web client initially, perform the following steps:

1. From the EasyAccess Bookmark page, read the instructions under the "Click HERE to install Citrix - Required" bookmark
2. Click the link to install the Citrix client.
3. On the next dialog box, select the "Save" button, then OK.
4. Navigate to the saved file on your local drive and open it.
5. Select Yes at each prompt.
6. When the install is complete, close the web browser. This will not require a reboot.
7. Re-Open web browser and log back into EasyAccess using the appropriate address.
   

LOGGING OUT OF EASY ACCESS

• Exit or close all running applications before disconnecting
• Right-click on the Secure Application Manager icon on the bottom right-hand corner of your screen (in the systray) and choose “End Session”

• OR, Click the Sign Off button (open door) on the EasyAccess toolbar located in the upper right-hand corner.

EASY ACCESS SUPPORT INFORMATION

Support for EasyAccess issues is provided by the Resolution Center (RC). RC staff will reset passwords, troubleshoot basic issues, and document trouble details 24 X 7. Other EasyAccess issues will be processed during normal business hours Monday-Friday. During normal business hours, complex issues may be escalated by the RC to the Enterprise Remote Access support team.

RESOLUTION CENTER: 1-888-667-3003