Trinity Access Gateway – Frequently Asked Questions - Welcome Users!
Q: Do I need to install any software on my computer for TAG to work?
A: For Windows: either Citrix version will work.
For Apple iOS v 10.5 and below: Citrix Web Client
For Apple iOS v 10.6 and above: Citrix Receiver/Web Client
Q: When prompting the Cerner link on the portal page, I don't get a Login box?
A: Look down in the system tray, your login may have minimized (HNAM), click on this to login.
Q: Will Trinity Access Gateway (TAG) work with Chrome and FireFox browsers'?
A: Microsoft's Internet Explorer or Apple's Safari browser are highly recommended for use with TAG. Chrome and Firefox may give mixed results. Opera will not work with TAG.
Q: I use IE9 on my computer. When trying to download the Citrix Client, I get a message about allowing an ActiveX Control, what do I do?
A: Run the ActiveX component by clicking on the yellow bar at the top of your browser, if you don't see the yellow bar, then click "save" at the bottom of your screen. This will allow the Citrix client to install on your computer. You will also need to add https://tag.trinity-health.org as a trusted site to your browser, you can do this by going to Tools > Internet Options > Security and clicking on Trusted Sites.
Q: Does the PhoneFactor one-time bypass access allow you to change your Trinity Health Active Directory password?
A: No, the PhoneFactor one-time bypass will not in any way affect your Trinity Health Active Directory password.
Q: I'm getting a prompt to accept Trinity's Wireless 802.1x Certficate when logging into TAG ?
A: Answer the prompt affirmatively, this will happen only once.
Q: With the portal open on my iPad, it becomes distorted when shifting to landscape.
A: Under your Settings App, go to the General tab and make sure the "Lock Rotation" button is "On". This may help prevent the distortion.
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